Shipping & Returns

Shipping Information

At PAULO SERINI, we offer fast, secure, and reliable shipping to customers throughout the European Union and selected international destinations.

Shipping Costs

• Free Shipping: Orders over €50 to EU countries
• Standard Shipping: €4.95 for orders under €50 within the EU
• International Shipping: Contact us for quotes to countries outside the EU

Shipping Timeline

Standard delivery within the EU typically takes 3-5 business days from the date of order. Please note that shipping times may vary during peak seasons or holidays. Orders are processed Monday through Friday.

Once your order ships, you will receive a tracking number via email so you can monitor the progress of your delivery.

Return Policy

We want you to be completely satisfied with your PAULO SERINI purchase. If you are not happy with your order, we offer hassle-free returns within 30 days of purchase.

Return Eligibility

• Items must be unused and in original condition
• All packaging, tags, and documentation must be included
• Items must be returned within 30 days of purchase
• Returns are not accepted for items that show signs of wear or damage caused by the customer

How to Return an Item

1. Contact us at contact@pauloserini.com with your order number
2. Provide a reason for the return (optional)
3. We will provide you with return shipping instructions and a return label
4. Pack the item securely and ship it back using the provided label
5. Once we receive and inspect your return, we will process your refund within 5-7 business days

Return Shipping Costs

Return shipping costs are covered by PAULO SERINI. We will provide you with a prepaid return label via email to ensure you can return your item at no cost.

Exchanges

If you would like to exchange an item for a different size, color, or product, we are happy to help. Exchanges are subject to availability. To initiate an exchange:

1. Contact us at contact@pauloserini.com with your order number and exchange request
2. We will check availability of the desired item
3. If available, we will provide return shipping instructions
4. Once we receive your return, we will ship the replacement item at no additional cost (within the EU)

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at contact@pauloserini.com with photos of the issue.

We will:

• Investigate the issue promptly
• Provide you with a replacement or full refund at our discretion
• Cover all return and replacement shipping costs

Please report damaged items within 7 days of receiving your order.

Refund Processing

Refunds are processed within 5-7 business days of receiving and inspecting your return. The refund will be credited to your original payment method. Depending on your bank or credit card company, it may take an additional 5-7 business days for the refund to appear in your account.

Non-Refundable Items

The following items are not eligible for return or refund:

• Items purchased during clearance or final sale events
• Custom or personalized orders (once customization has begun)
• Items returned after 30 days
• Items showing signs of wear, damage, or misuse
• Items without original tags or packaging

Questions About Shipping or Returns?

If you have any questions about our shipping or return policies, please don't hesitate to contact us at contact@pauloserini.com. Our customer service team is here to help and will respond within 24 hours.