Privacy Policy

1. Data Controller

PAULO SERINI (hereinafter "we", "us", "our" or "Company") operates the www.pauloserini.com website. We are the data controller responsible for your personal data. For any questions regarding this privacy policy or our data processing practices, please contact us at contact@pauloserini.com.

2. What Information We Collect

We collect information in the following categories:

• Contact Information: Name, email address, phone number
• Address Information: Shipping and billing addresses
• Payment Information: Payment method details (processed securely through Stripe)
• Order Information: Products purchased, order history, preferences
• Technical Information: IP address, browser type, device information, cookies
• Communication Data: Emails, messages, and customer support interactions

3. Purpose of Data Processing

We process your personal data for the following purposes:

• Processing and fulfilling your orders
• Providing customer support and responding to inquiries
• Sending order confirmations, shipping information, and product updates
• Improving our website, products, and services
• Marketing and promotional communications (with your consent)
• Compliance with legal obligations
• Fraud prevention and security

4. Legal Basis for Processing

Our processing of personal data is based on: (a) your consent, (b) the necessity to perform a contract with you, (c) our legitimate interests, and (d) compliance with legal obligations under GDPR and Austrian/EU law.

5. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. We use cookies for:

• Session management and authentication
• Remembering your preferences
• Analytics and performance monitoring
• Marketing and personalization

By continuing to use our website, you consent to our use of cookies as described in this policy.

6. Third-Party Services

Stripe Payment Processing: Payment information is processed through Stripe, a PCI-DSS compliant payment processor. Stripe's privacy policy applies to your payment data. We do not store full credit card details on our servers.

We may also use third-party services for analytics, customer support, and marketing. These services operate under their own privacy policies and data processing agreements.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Order information is typically retained for 7 years for accounting and legal compliance purposes. You may request deletion of your personal data at any time, subject to legal obligations.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access: You can request a copy of your personal data
• Right to Rectification: You can correct inaccurate data
• Right to Erasure: You can request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: You can limit how we use your data
• Right to Data Portability: You can receive your data in a structured format
• Right to Object: You can object to certain processing activities
• Right to Withdraw Consent: You can withdraw marketing consent at any time

To exercise any of these rights, please contact us at contact@pauloserini.com.

9. Data Security

We implement industry-standard security measures to protect your personal data, including encryption, secure socket layer (SSL) technology, and secure payment processing. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information.

10. International Data Transfers

Your personal data may be transferred to and processed in countries other than the country in which you reside. These countries may have different data protection laws. By providing your information, you consent to such transfers.

11. Marketing Communications

With your consent, we may send you promotional emails, newsletters, and marketing updates about our products and services. You can opt out of these communications at any time by clicking the "Unsubscribe" link in our emails or contacting us directly.

12. Children's Privacy

Our website is not directed toward children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, and legal requirements. We will notify you of material changes by posting the revised policy on our website and updating the "Last Updated" date. Your continued use of our website constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this privacy policy or our data processing practices, please contact us at:

Email: contact@pauloserini.com
Website: www.pauloserini.com