Frequently Asked Questions

PAULO SERINI uses premium vegan leather alternatives that are completely cruelty-free and environmentally conscious. Our vegan leather is crafted from innovative materials that replicate the look, feel, and durability of traditional leather without any animal-derived components. All our materials are carefully sourced from certified ethical suppliers.

Standard delivery within the European Union typically takes 3-5 business days from the date of your order. Shipping is FREE on orders over €50. Once your order ships, you'll receive a tracking number via email so you can monitor your package. Orders are processed Monday through Friday.

We offer hassle-free returns within 30 days of purchase. Items must be unused and in original condition with all packaging and tags included. Return shipping is FREE—we provide a prepaid return label with your return instructions. Once we receive and inspect your return, we'll process your refund within 5-7 business days. For complete details, please visit our Shipping & Returns page.

Currently, we offer FREE shipping on orders over €50 throughout the European Union, and standard shipping for €4.95 on orders under €50 within the EU. For international shipping outside the EU, please contact us at contact@pauloserini.com to request a shipping quote for your location.

Our vegan leather is durable and easy to maintain. To keep your accessory looking pristine:

• Clean with a soft, damp cloth and mild soap
• Avoid prolonged exposure to direct sunlight
• Keep away from extreme heat and moisture
• Store in a cool, dry place when not in use
• Use a leather conditioner designed for vegan leather periodically
• Avoid contact with harsh chemicals or solvents

Selected wallets in our collection feature RFID-blocking technology to protect your credit cards and contactless payment methods from unauthorized scanning. Product descriptions will indicate which items include this feature. Check the product details when shopping to find RFID-protected wallets.

Once your order ships, you'll receive an email confirmation with a tracking number and a link to track your package in real-time. You can use this tracking number to monitor the progress of your delivery. If you don't receive a tracking email, please check your spam folder or contact us at contact@pauloserini.com.

We're here to help! Reach out to our customer support team:

Email: contact@pauloserini.com
We aim to respond to all inquiries within 24 hours

Whether you have questions about sizing, materials, shipping, returns, or anything else, our team is ready to assist you.